Your Plan Management Team
Skylight Mental Health has offered NDIS Plan Management for participants for over 6 years, and we have seen many changes in that time! From staff to systems and the scheme as a whole, there is always something new. Our team’s commitment and dedication to providing the best service stays the same. Unlike some Plan Management services where you will never speak to the same person twice, Skylight Plan Management is a close-knit team that values fostering relationships and understanding participants and their goals.
Joshua
Joshua has been part of our Plan Management team for over five years. He loves Skylight’s culture, which is centred around our core values of understanding, connection, optimism, and courage. Joshua’s love for coffee is well-known in the office—he’s often spotted rushing to the coffee van as soon as it arrives! But more than that, he’s dedicated to helping participants achieve their goals. Since joining Skylight in 2019, Joshua has had the privilege of supporting some participants continuously, and seeing them succeed is what he finds most rewarding.
Lauren
Lauren has been with Skylight for over two years. She comes from a farming background in Western Australia, and her day often starts with the sound of her chooks crowing in the backyard. Lauren brings a sense of positivity and groundedness to her work every day, perfectly embodying Skylight’s vision of fostering a South Australian community that understands mental illness and responds with confidence, respect, and hope.
Mark
We’re also thrilled to welcome Mark to our Plan Management team. Many of you may already know Mark from his nearly four years on our Customer Relationship Team, where he was known for his excellent service. Now, as he joins our team, we’re excited to see the positive impact he’ll have in this new role.
At Skylight, we’re always here to support our participants in any way we can. If you’d like to learn more about our NDIS Plan Management services, please use the chat function on this page!
Frequently Asked Questions
Find answers to the most common questions about our plan management service.
Prospective Participants
How can I start receiving Plan Management services with Skylight’s Mental Health?
Complete an Service Request by clicking the button at the bottom of this page. Your supports will begin within 2 business days of submitting a Service Request.
How do I receive my monthly statement?
You can receive your statement via email, the email of someone in your support network or via a postal address.
How do I set up my participant portal?
We will send you an email to access the Participant Portal when you begin receiving Plan Management from Skylight. You can request the team to resend your access to your portal at PMHelp@skylight.org.au or by calling (08)83784100.
What if I am currently plan managed by another organisation and want to change?
Transitioning plan managers is smooth and easy with Skylight Mental Health, as we will process all compliant invoices for services delivered within your current NDIS plan. Complete our Service Request form, and once your previous plan manager has released your NDIS funds we will be able to commence delivering Plan Management supports.
How quickly does Skylight pay invoices?
We pay invoices within 2-4 business days after receiving them.
Who can I contact to ask any other questions I have?
If you have any other questions, you are welcome to contact our Customer Relations Team at CRT@skylight.org.au or call (08)83784100.
Current Participants
Can I give someone else access to my Participant Portal?
Absolutely! Send an email to pmhelp@skylight.org.au with their name, email, and relationship to you.
How can I access the Participant Portal?
Click here to access the portal.
How much funding do I have remaining?
You can access your details about your funds via Participant Portal here.
What can I spend my remaining funding on?
Each funding category has different rules on what you can spend money on, so to determine what you can spend your money on, please contact our Plan Management team at pmhelp@skylight.org.au or phone us on (08)83784100 to discuss.
Can I view invoices that have been paid?
Yes, they are all in the Participant Portal here.
What happens when I get a new plan?
Your Plan Management services roll over in accordance with your new plan, and you will receive an email notifying you of this. In this email, you will be invited to book a time for a Plan Establishment Meeting, where we can discuss your new plan details and funding. You can also book a time for a Plan Establishment Meeting here.
What is Invoice Approval?
Invoice Approval is a feature for you to be able to approve any invoice before they are paid. If you would like to enable invoice approval, please let us know by emailing us on at pmhelp@skylight.org.au or phoning us on (08)83784100. This feature is optional and turned off by default.
How can I claim a reimbursement?
You can upload a reimbursement request by submitting it to pminvoices@skylight.org.au with your bank account details.
Support Providers
How can I submit invoices to Skylight?
Please email pminvoices@skylight.org.au to submit an invoice.
How quickly does Skylight pay invoices?
We have payment terms of 2-4 business days for invoices. If an invoice is submitted with insufficient information or a compliance issue, we will contact you as soon as possible.
What do I need to know about billing NDIS supports specifically?
View this helpful guide on how NDIS supports should be billed.
Has my invoice been received?
Once you send through your invoice, you will receive an automated response confirming your submission.
Where do I submit service agreements for participants who are Plan Managed by Skylight?
We use service agreements to track committed funds. Please email pmhelp@skylight.org.au with the attached service agreement.
Where can I send general enquiries or questions?
Please email pmhelp@skylight.org.au with any general enquiries or questions you may have
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